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Workforce Webinars: HR Insights for Oregon Trucking - Conflict Resolution Techniques

May 5, 2026 10:00 AM - 11:00 AM (PDT)

Description

Conflict at work is unavoidable — but damage from conflict is not. 

Every workplace experiences disagreement: misunderstandings, personality differences, competing priorities, or conversations that simply go sideways. The difference between healthy teams and struggling teams isn’t the absence of conflict — it’s how people respond when it happens. 

This training will equip you with essential techniques to transform workplace disagreements into opportunities for growth, focusing on active listening, managing emotions, and finding mutual solutions through strategies like separating people from problems, focusing on interests over positions, and fostering open dialogue — ultimately boosting productivity, strengthening teams, and creating a more positive environment. 

Participants will learn about: 

  • Thomas-Kilmann Conflict Modes 
  • The 5 Why Method 
  • The importance of body language, active listening, and managing emotions 
  • The Interest-Based Negotiation concept 
  • The key ingredient in why conflict happens in the first place 

This training isn't just about avoiding fights; it's about building better relationships and achieving better outcomes by handling conflict constructively — ensuring everyone feels heard and valued.

Speaker:   Deborah Jeffries, SHRM-CP, PHR, CPC, serves as the Vice President for HR Answers, Inc. 

Pricing

Members:  $89

Non-Members:  $129

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